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Impact of Service Provider Selection Criteria on Transition/Migration Challenges
Our study of the relationships nominated for Outsourcing Excellence Awards in 2008 reveals important findings regarding the impact of service provider selection criteria on the ease and challenges during the transition phase or IT implementation. The study clearly reveals some buyers' strategies cause the opposite of the intended outcome. (2009)

Business Transformation Outsourcing Circa 2009
2009 should be a busy year for transformation, according to our experts. This story explains how business transformation outsourcing will impact buyers, suppliers, and the deals themselves. It also includes a formula for success in today's business climate. (2008)

Alternating Currents in Utility Regulation Cause Hydro One Deal to Change
Hydro One hired Capgemini to implement its aggressive business plan. Then government regulations changed and the utility turned to Plan B. Read how Capgemini's flexibility in the face of change helped the utility adjust to its new conditions. (2004)

The Gruntled Employee: A Holistic Model Addressing Behaviors in Outsourcing
Some operating models clash with outsourcing's ability to achieve objectives. Here's a different approach, a more holistic model focused on organizational culture and behaviors. CSC is using it and experiencing notable successes! (2004)

What Causes Outsourcing Failures?
Outsourcing Center has been studying the risks and causes of outsourcing failures. This article presents some of the findings from the Center's 2004 survey on Leading Causes of Outsourcing Failures. This is the first in a series of five articles and several downloadable research papers on the topic of failure. (2004)

Reaping What They Sowed in Outsourcing
Effective communication is crucial to success in outsourcing, but it seldom happens automatically between two different corporate cultures. This is the story of how Sears and Hewitt Associates established change management techniques to ensure proactive communication, as well as an innovative program for continual process improvement. (2004)

Educators Do the Math, and It Adds Up to Outsourcing
The Portland School District learned first hand the difference in outcomes between outsourcing and contracting. Working with its provider, Portland Habitation Center Inc., it made dramatic improvements and demonstrated important life lessons for its students. (2004)

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Key Issues in Enabling Transformation in Mortgage Banking - The mortgage banking industry needs to implement strategies to reduce costs, achieve greater efficiencies and productivity, and innovate to attract and retain customers--doing more but with less capital. Mortgage bankers also need to be able to respond agg... - November 2008

Ensuring ERPs Fully Support the Value of Shared Services - Find out what business leaders should know. - October 2007

Getting Full Business Value from HR Outsourcing with Strategies for Retained HR and Change - Recent survey highlights from the most successful HRO initiatives, along with a case study and lessons learned in delivering strategic business value after HRO reshaped the internal HR function. - October 2007

Modern Industrialization: Re-defining IT infrastructure to achieve high performance - Where is IT in executive committee strategy discussions today? Is the conversation about total cost of ownership and data center uptimes, or is the focus on how well IT is enabling strategic business expansions, expediting new product rollouts, rapidly int... - October 2007

Making Transformation Work - Five key things organizations should consider when transforming their business to increase productivity, reduce costs and automate services. - July 2007

The Fearsome "O" Word - How change management mitigates the risks of employee resistance to outsourcing - Whether the "O" word refers to outsourcing strategies or offshoring tactics, communications surrounding corporate plans and goals require a structured approach to risk management. Underestimating the impact of employee resistance can greatly decrease ROI i... - April 2004

Transitional Outsourcing: New Approach to an Old Problem - What strategies can a CIO deploy when the IT team needs to perform an implementation but is hindered from doing so because they don't have the new skills and must also continue performing daily functions of the IT department? This paper discusses a unique ... - August 2002

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