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The Nuts and Bolts of Collaborative Outsourcing Relationships
This article examines three outsourcing relationships and presents the nuts and bolts that enable collaboration. The three relationships share their keys for successful collaboration from the aspects of service provider selection criteria, aligning interests for the long term, and effective communication. (2009)

Trends in Dealing with Employee Resistance to Outsourcing
What strategies are buyers using today to handle employee resistance to outsourcing? This article reveals trends we found in a study of 249 outsourcing relationships that either successfully mitigated the resistance in advance or successfully worked their way through the issues that arose from employee apprehension. (2009)

Study Reveals Buyers' Areas of Disappointment in Outsourcing
Buyers often experience situations that fail to fulfill their expectations. These can lead to frustration, costly renegotiations, or even failure. A study of 36 buyers reveals areas of disappointment and how to address them. (2009)

Impact of Service Provider Selection Criteria on Transition/Migration Challenges
Our study of the relationships nominated for Outsourcing Excellence Awards in 2008 reveals important findings regarding the impact of service provider selection criteria on the ease and challenges during the transition phase or IT implementation. The study clearly reveals some buyers' strategies cause the opposite of the intended outcome. (2009)

Business Transformation Outsourcing Circa 2009
2009 should be a busy year for transformation, according to our experts. This story explains how business transformation outsourcing will impact buyers, suppliers, and the deals themselves. It also includes a formula for success in today's business climate. (2008)

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Key Issues in Enabling Transformation in Mortgage Banking - The mortgage banking industry needs to implement strategies to reduce costs, achieve greater efficiencies and productivity, and innovate to attract and retain customers--doing more but with less capital. Mortgage bankers also need to be able to respond agg... - November 2008

Ensuring ERPs Fully Support the Value of Shared Services - Find out what business leaders should know. - October 2007

Getting Full Business Value from HR Outsourcing with Strategies for Retained HR and Change - Recent survey highlights from the most successful HRO initiatives, along with a case study and lessons learned in delivering strategic business value after HRO reshaped the internal HR function. - October 2007

Modern Industrialization: Re-defining IT infrastructure to achieve high performance - Where is IT in executive committee strategy discussions today? Is the conversation about total cost of ownership and data center uptimes, or is the focus on how well IT is enabling strategic business expansions, expediting new product rollouts, rapidly int... - October 2007

Making Transformation Work - Five key things organizations should consider when transforming their business to increase productivity, reduce costs and automate services. - July 2007

The Fearsome "O" Word - How change management mitigates the risks of employee resistance to outsourcing - Whether the "O" word refers to outsourcing strategies or offshoring tactics, communications surrounding corporate plans and goals require a structured approach to risk management. Underestimating the impact of employee resistance can greatly decrease ROI i... - April 2004

Transitional Outsourcing: New Approach to an Old Problem - What strategies can a CIO deploy when the IT team needs to perform an implementation but is hindered from doing so because they don't have the new skills and must also continue performing daily functions of the IT department? This paper discusses a unique ... - August 2002

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